EGain Rated a 2012 Leader in Web Support and Contact Center Search Categories by Premier CRM Industry Publication
eGain, the leading provider of cloud and on-site customer interaction hub software, today announced that it has been rated a Leader in Web Support and Contact Center Search categories by CRM magazine, a leading Customer Relationship Management industry magazine.
In its March 2012 issue, CRM magazine recognized eGain as a Leader in web support, an increasingly critical capability for businesses since the web is fast becoming the go to channel for customer service. It highlighted eGain's best-of-breed status in knowledge management, multichannel support, social media and enterprise search. Kate Leggett, Senior Analyst with Forrester Technology, observed, "eGain offers an excellent and complete web support solution, which is particularly strong in knowledge management."